Frequently Asked Questions
We get asked a lot of the same questions by homeowners and businesses across Kent, so we've put the most common ones together in one place. Whether you're wondering about boiler servicing, thinking about air conditioning, or need to understand what's involved in a gas safety check, you should find what you're looking for below.
Boiler Installations FAQs
How much does a new boiler cost?
Every home is different, so we provide a free, no-obligation quote based on your property and requirements. We'll give you a clear price with no hidden costs.
Do I need to get my new boiler serviced?
Yes. An annual service is required to keep your manufacturer's warranty valid. We can book your first service in at the time of installation, or you can sign up to one of our service plans.
How long does a boiler installation take?
A straightforward swap usually takes one day. If we need to move the boiler to a new location or upgrade the pipework, it may take a little longer. We'll let you know at the survey stage.
Will you remove my old boiler?
Yes. Removal and disposal of your old boiler is included as part of the installation.
What warranty do I get with a new boiler?
All of our installations come with a full manufacturer's warranty. The length depends on the make and model, but can be up to 10 years. We'll talk you through the warranty details at the quote stage.
Can't Find What You're Looking For?
If your question isn't covered here, we're happy to help. Call us on 01634 786564 or drop us a message through our contact page and one of the team will get back to you.
Boiler Repairs FAQs
How quickly can you get to me for a boiler repair?
In most cases we can attend within 24 to 48 hours. If you've got no heating or hot water, let us know when you call and we'll do our best to get to you the same day.
Will you tell me if my boiler isn't worth repairing?
Absolutely. If the cost of a repair doesn't make sense or your boiler is near the end of its life, we'll be upfront about it and give you a free quote on a replacement if you'd like one.
Do you carry parts on the van?
Yes. Our engineers carry a range of common boiler parts, so many repairs can be completed in a single visit without needing to order anything in.
How much does a boiler repair cost?
It depends on the fault and the parts needed. We'll diagnose the problem first and give you a clear price before carrying out any work, so there's no surprises.
Do you repair all boiler brands?
We repair boilers from all leading manufacturers including Vaillant, Worcester Bosch, Ideal, Alpha, Viessmann and Baxi. If your brand isn't on the list, give us a call and we'll let you know.
Can't Find What You're Looking For?
If your question isn't covered here, we're happy to help. Call us on 01634 786564 or drop us a message through our contact page and one of the team will get back to you.
Boiler Servicing FAQs
How often should I get my boiler serviced?
Once a year. An annual service keeps your boiler safe, running efficiently and covered under your manufacturer's warranty.
What happens if you find a problem during the service?
We'll talk you through it there and then, explain what needs doing and give you a price before we go ahead with anything. There's no pressure to commit on the spot.
How long does a boiler service take?
Around 30 to 45 minutes for a standard domestic boiler. We won't rush it, but we won't keep you waiting around all day either.
Will a service void my warranty?
The opposite. Most manufacturers require an annual service to keep your warranty valid. Missing one could mean losing your cover entirely.
Do I get a certificate or record after the service?
Yes. We provide a written service record every time. If you're a landlord, this also contributes to your gas safety compliance documentation.
Can't Find What You're Looking For?
If your question isn't covered here, we're happy to help. Call us on 01634 786564 or drop us a message through our contact page and one of the team will get back to you.
Air Conditioning FAQs
Can air conditioning heat my home as well as cool it?
Yes. Modern air conditioning systems work both ways. In heating mode, the unit reverses its cycle, drawing cold air from the room, warming it, and circulating it back in. This makes a single system a practical year-round solution for both heating and cooling, giving you complete control over your indoor comfort whatever the season.
What size air conditioning unit do I need?
The right size depends on a few key factors, including the dimensions of the room, the level of insulation, the number and size of windows, and the position of the space within the building. Getting the size right is important - an oversized unit wastes energy, while one that is too small will struggle to maintain a comfortable temperature. Our F-Gas certified engineers will assess your property and recommend the best system for your needs.
Is air conditioning expensive to run?
Running costs depend on three main things: whether the unit is correctly sized for the space, the climate conditions it is working in, and how long you run it each day. A properly sized system matched to your room will always be more efficient than one that is too large or too small. Used sensibly, a modern air conditioning system is surprisingly affordable to run, especially compared to older or portable units.
What types of air conditioning do you install?
We install split systems and multi-split systems for homes and businesses across Kent. Split systems are ideal for cooling or heating a single room, while multi-split systems connect multiple indoor units to one outdoor unit, making them a flexible choice for larger properties or offices. As well as installation, we provide ongoing servicing and repairs to keep your system running smoothly all year round.
How can I keep my air conditioning running efficiently?
The best way to keep your system performing well is to use it only when you need it, keep the filters and vents clean, and book a professional service on a regular basis. Routine maintenance helps prevent breakdowns, extends the life of your unit, and keeps energy costs down. We offer air conditioning servicing across Kent to help you get the most from your system.
Can't Find What You're Looking For?
If your question isn't covered here, we're happy to help. Call us on 01634 786564 or drop us a message through our contact page and one of the team will get back to you.
Plumbing FAQs
Can you install new bathrooms or plumbing for renovations?
We can assist with plumbing installations for renovations, extensions and loft conversions, working alongside your builder to ensure everything is installed correctly and efficiently.
How much does it cost to fix a leaking tap?
Even a small leak can waste a surprising amount of water over time. A tap dripping twice a minute can waste around 260 litres of water per year. We’ll assess the issue and provide a clear, cost-effective solution to stop the problem at source.
What type of underfloor heating is best?
Screeded wet underfloor heating systems are one of the most effective options. Pipes are installed within a screed layer, allowing heat to spread evenly across the floor for consistent, efficient warmth. We can advise on the best system for your property.
Do you work with landlords and letting agents?
Yes, we regularly carry out plumbing work for landlords, property managers and letting agents, including maintenance, repairs and upgrades.
Do you offer power flushing for heating systems?
Yes, power flushing helps remove sludge and debris from your heating system, improving efficiency and extending the life of your boiler and radiators.
Are your engineers qualified?
Yes, all work is carried out by experienced, qualified engineers. Where gas work is involved, our engineers are Gas Safe registered for your safety and peace of mind.
LPG FAQs
Do you carry out LPG boiler repairs?
Yes. We diagnose and repair a wide range of LPG boiler and heating faults, helping restore safe and reliable heating as quickly as possible.
Do you work on LPG systems in mobile homes or leisure vehicles?
Yes. We work on LPG systems used in mobile homes, camper vans and leisure vehicles, provided the work falls within the qualifications and services we offer.
Do you service LPG boilers?
Yes. Regular servicing helps keep your LPG boiler working efficiently and safely, and can also help maintain manufacturer warranty requirements where applicable.
Can you install a new LPG boiler?
Yes. We install new LPG boilers and can recommend the right setup based on your property, heating demands and existing system.
Can you detect LPG gas leaks?
Yes. We carry out fault finding and gas leak detection to identify issues and resolve them safely.
Do you issue landlord gas safety certificates for LPG properties?
Yes. We provide landlord gas safety certificates for LPG systems where required.
Are LPG systems safe?
Yes, when installed and maintained correctly by a qualified Gas Safe registered engineer. Regular servicing and prompt repairs are important for keeping the system safe.
When should an LPG gas bottle be replaced?
Gas bottles are usually replaced when empty, but they should also be checked and replaced if they are damaged, rusty, leaking or have faulty connections.
Is LPG expensive to run?
LPG can be more expensive than some fuels, but it is also efficient and can work well for off-grid properties where mains gas is not available. Running costs will depend on the property, system and usage.